Contact Us
Need a hand? Our support team is ready to help with questions, account-related issues, technical concerns or general feedback. We can assist with registration, verification, deposits, withdrawals and queries about active promotions. We aim to resolve issues quickly. Contact us via live chat, email or phone and we’ll respond promptly. For account-sensitive matters we may request ID to verify your identity to keep your account secure and comply with UK regulations.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email, typical reply under 1 hour) |
| General enquiries | [email protected] (general enquiries, reply within 24 hours) |
| Affiliate enquiries | [email protected] (affiliate manager, partnerships & tracking) |
| Phone | +44 20 3829 6745 (urgent line for account access and payments) |
| Working hours | Mon-Fri, 09:00-18:00 (UK time; email monitored outside hours) |
Support via Email
For detailed requests, account queries or when you need to send documents, email is our preferred contact method. Please send your message to [email protected] with a clear subject line and include up-to-date contact details and any reference numbers. Providing concise explanations and attachments up front helps us avoid delays and resolve your issue faster.
Submit Your Inquiry
Response Time
Most enquiries are answered within one business day. Simple questions via live chat are usually handled instantly, while email requests are typically replied to within 24 hours. More complex cases, for example account investigations or KYC checks, can take longer depending on their nature and the documents required. We will keep you updated if extra time is needed.
Feedback
Have ideas, suggestions or spotted an issue? We’d love to hear from you. Send feedback via the site feedback form or live chat and our team will review every message carefully. Your comments help shape updates to games, promotions and site features, and improve the overall experience at Fairground Slots for all players.